Privacy, Terms & Conditions

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Privacy Policy

At Natural Order Wellness we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website. By accessing and using our website, you agree to the terms and conditions of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website, such as your name, email address, contact information, and any other information you choose to provide. Additionally, we may collect certain non-personal information automatically when you visit our website, including your IP address, browser type, referring website, and other technical information.

Use of Information

We use the collected information for the following purposes:

1. To provide and personalise our services: We may use your personal information to respond to your inquiries, provide the services you request, and customize your experience on our website.
2. To improve our website: We analyse non-personal information to understand how visitors interact with our website and make enhancements to improve its functionality and user experience.
3. To send periodic communications: With your consent, we may send you promotional emails or newsletters about our products, services, or upcoming events. You can opt out of receiving such communications at any time.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business operations, or providing services to you. These service providers have agreed to maintain the confidentiality and security of your information.
2. Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a governmental authority.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, update, and correct your personal information. If you would like to exercise these rights or have any concerns about the way we handle your information, please contact us using the information provided at the end of this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised Privacy Policy on our website. We encourage you to review this page periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Natural.order.wellness@gmail.com

Last updated: 01/06/2023

Deposits

• For telehealth appointment prepayment is requiured in full upon booking
• A minimum 50% deposit is required upon all facen to face booking
• Minimum 24 hours notice to reschedule appointment times.
• Cancellation, Rescheduling & Non-attendance POLICY is discussed below - Your initial consultation payment in full or deposit of 50% is NON-refundable/transferable If you cancel within less than 24 hours or 1 full day of the scheduled date or fail to show up within 15 mins of the scheduled time.
• This also applies to any online booking consultation. 
• For example: booking a review consult still requires a prepayment or 50% deposit that is also non-refundable/transferable at any stage. 
• All rescheduling needs to be completed via phone or the online booking system or as a second resort communicated VIA email ONLY.

Cancellation, Refund, or Non-Attendance Policy for Deposits

Thank you for choosing Natural Order Wellness, We understand that circumstances may change, and you may need to cancel or reschedule your appointment, event, or service. This policy outlines our guidelines regarding cancellations, refunds, and non-attendance related to deposits made for bookings.

1. Deposits: To secure your booking, we require prepayment for telehealth or a 50% deposit, which is a partial payment of the total cost. The deposit amount and payment method will be communicated to you at the time of booking.
2. Cancellation and Refunds: a. Cancellation by You: If you need to cancel your reservation or booking, please notify us as soon as possible. The following conditions apply regarding refunds:

• If you cancel 48 days or more before the scheduled date, we will refund your deposit in full.
• If you cancel between 24 and 48 days before the scheduled date, a portion of the deposit is transferable to another date and time, depending on the nature of the service or event. The specific non-refundable amount will be communicated to you at the time of booking.
• If you cancel within less than 24 hours or 1 full day of the scheduled date or fail to show up within 15 min of the agreed time, the deposit is non-refundable.

b. Cancellation by Us: In the unlikely event that we have to cancel your reservation or booking, we will refund your deposit in full. We will make reasonable efforts to notify you of any cancellations as soon as possible. and to reschedule your appointment for a more suitable time.

1. Non-Attendance: If you fail to attend the scheduled appointment, event, or service without prior notice or valid reason, the deposit will be forfeited, and you will not be entitled to a refund or rescheduling of the fee.
2. Rescheduling: If you need to reschedule your appointment, event, or service, please contact us as soon as possible. Rescheduling requests are subject to availability and may be accommodated at our discretion. The deposit will be applied to the rescheduled booking, provided that the cancellation is within the permissible time frame as mentioned in section 2(a).
3. Refund Process: Refunds, if applicable, will be processed using the original payment method within 5 business days after the cancellation request is approved. Please note that it may take additional time for the refund to reflect in your account depending on your financial institution.
4. Policy Modifications: We reserve the right to modify or update this cancellation, refund, or non-attendance policy for deposits at our discretion. Any changes will be effective immediately upon posting the revised policy on our website or communicating it to you directly.

Please carefully review and understand this policy before making a deposit. If you have any questions or require further clarification, please contact us using the information provided below.

support@naturalorderwellness.com.au

Last updated: 15/03/2024